It is important to The Leggings Den that our customers are happy with their purchases. Our products are inspected for defects on arrival, however on occasion there may be a manufacturers defect that would require a return. In the event that you receive a defective or pre damaged item, or your order is incorrect we will be happy to replace the item or exchange it for a store credit. We must be notified via email within 5 days from the date you received the products. Please include a description of the issue, your order details and any pictures ( if possible ) of the defects.
If you are unhappy with your purchase for any other reason please KEEP THE TAGS ON and mail the product back to us within 30 days of you receiving the product. We will then issue you a store credit so you can choose an item that will be perfect for you.
If your item has been worn and the tags have been removed we will not be able to accept a return/exchange. Feel free to contact us with any concerns and we will do our best to rectify the situation.
Please note: we cannot offer a refund - no exceptions! Any returned/defective items will be replaced or exchanged for a store credit. Any items sent back without documentation, tags or have clearly been worn the items will not qualify for a store credit.
Any items that were on SALE or CLEARANCE are final sale and cannot be returned or exchanged.
HOW TO RETURN YOUR PRODUCT
Please read the Return Policy above to determine if you are eligible to return your product for an exchange or store credit. If you are unsure whether you are eligible please contact us at firstname.lastname@example.org BEFORE returning your products to us.
- Email us with a description of the issue, your order information and any photos ( if possible ).
- If determined you are eligible for a return/exchange we will send you a return label to the email you provided.
- Return labels will ONLY be sent on manufacturer defects. Shipping for exchange items are the customers responsibility. We highly recommend shipping with tracking.
- Please include a copy of your original receipt as well as your name and address on the return.
Please send returns to:
The Leggings Den Returns
31 Pecan Bay
It can take up to 30 days for us to receive your return. Once received they will be inspected and processed for the credit within 48 hours.